Skip to main content
Contact

Talk to a person

WhatsApp is the fast way. Email is the written way. We answer every day, quickest between 9am and 10pm Lagos time.

WhatsAppFastestOur main support channel. Typical reply time is minutes during Lagos working hours, longer late at night and on Sundays. Send your order ID if your question is about a specific order.Message us
Emailsupport@nitro.ngBetter for anything that needs attachments, invoices or a written record. Replies usually take a few hours rather than minutes.
Social@Nitro.ng · @TheNitroNGOn Instagram and X. Fine for general questions. Please do not send order details or account information over social DMs.
On this page · 3 sectionsBefore you messageWhat to includeWhen we are around

Before you message

Four things come up constantly. If yours is one of them, this is faster than waiting.

Some services start in minutes, others queue at the provider. Give it a couple of hours first. If it is still pending after that, message us with the order ID and we will chase it or cancel it and return the value to your wallet.

What to include

You will get a faster answer with:

Your order IDIf it is about an orderThe email on your accountSo we can find youWhat you expectedAnd what happened insteadA screenshotIf something looked wrong

When we are around

We answer every day. Realistically, replies are fastest between roughly 9am and 10pm West Africa Time, which is when most of our customers are active. Outside that window we still respond, just not always immediately.

We are based in Lagos, Nigeria. The Nitro NG is a registered Nigerian company.

Ready?Open WhatsApp and tell us what is going on.Message us