Skip to main content
Contact

Contact us

The fastest way to reach us is WhatsApp. It is not a bot and it is not a ticket queue. You message a real line and a person answers.

Email
support@nitro.ng

Better for anything that needs attachments, invoices or a written record. Replies usually take a few hours rather than minutes.

Social
@TheNitroNG

On Instagram and X. Fine for general questions. Please do not send order details or account information over social DMs.

When we are around

We answer every day. Realistically, replies are fastest between roughly 9am and 10pm West Africa Time, which is when most of our customers are active. Outside that window we still respond, just not always immediately.

We are based in Lagos, Nigeria. The Nitro NG is a registered Nigerian company.

Before you message us

Four things come up constantly. If yours is one of them, this will be faster than waiting for a reply.

"My order is still pending."
Some services start in minutes, others queue at the supplier. Give it a couple of hours first. If it is still pending after that, message us with the order ID and we will chase it or cancel it and return the value to your wallet.
"My followers dropped."
Some drop is normal on every follower service. If you bought a Standard or Premium service that is marked refill included, refill should trigger on its own within a few days. If it has not, send us the order ID. If you bought Budget, there is no refill on that tier, which is shown on the service before you order.
"I want a refund."
If an order did not start, the value goes back to your Nitro wallet as credit you can spend on another service. We do not refund to bank accounts or cards. The full policy is on our refund page.
"Do you need my password?"
No. Never. We only need your public profile link or post link. If anyone claiming to be from Nitro asks for your password or a login code, it is not us. Report it to us immediately.

What to include when you message

You will get a faster answer if you send:

  • Your order ID, if it is about an order
  • The email on your Nitro account
  • A screenshot, if something looks wrong

That is usually enough for us to resolve it in one message instead of five.